Questions and Answers on

Please email [email protected] to receive your account number.

No, it should be made payable to your Landlord or to your associations name.

We only charge late fees according to the lease or according to your HOA’s rules and regulations that were approved through a scheduled Board meeting.

If you Landlord/Community offers coupon books, they will be issued within 60 days after occupancy/ownership transfer but typically we wait on approval from the bank and our software company.

You still need to mail your check to the address on your lease or to 337 Bradley Dr., Wilmington, NC 28409

I’d like to have the payments set up through my bank.

Answer: You have two options, you can download and complete the Auto draft form provided on our website and you can set up the new payment through your bank’s bill pay service. If you choose to set it up through your bank bill pay mailing address is 337 Bradley Dr., Wilmington, NC 28409.

Make sure that you have your property address or name input correctly? Secondarily you can also look up the legal name of your association on the New Hanover County Register of Deeds by entering your associations name in the search field.